Privacy policy

Thank you for visiting FengchiElectricCar.com (hereinafter referred to as “the Site”).
We value your privacy and are committed to protecting your personal information in accordance with U.S. privacy laws and international standards, including the California Consumer Privacy Act (CCPA), the Federal Trade Commission (FTC) privacy standards, the CAN-SPAM Act.

By using this website, you agree to the terms set forth in this Privacy Policy.

1. Information We Collect

We only collect information necessary to process your orders and provide our services:

  • Order Information: Name, shipping address, email address, and phone number.

  • Payment Information: Processed securely via third-party payment platforms such as Visa, MasterCard, and PayPal. We do not store full credit card or payment details.

  • Communication Information: Content you provide when contacting us by email or through online forms.

  • Cookies and Analytics Data: Used to improve website performance, enhance user experience, and analyze traffic. These cookies do not contain personally identifiable information.

We do not collect information unrelated to transactions and do not knowingly collect data from minors.

2. Purpose of Data Use

Your personal information is used only for legitimate business purposes, including:

  • Processing and delivering orders

  • Providing customer service and after-sales support

  • Improving website performance and user experience

  • Sending order confirmations and shipment tracking updates

  • Sending promotional or marketing offers only with your explicit consent (you may unsubscribe at any time)

We do not sell, rent, or trade your personal information.

3. Payment Security and SSL Protection

We implement strict technical and administrative measures to safeguard your data:

  • SSL Encryption: All pages involving personal or payment data are protected by SSL (https://) encryption.

  • Secure Payment Gateways: Payments are processed through secure platforms such as PayPal, Visa, and MasterCard. The Site does not store complete payment data.

  • Server Security: Personal data is accessible only to authorized personnel and protected against unauthorized access or misuse.

4. Information Sharing and Disclosure

We do not sell or share your personal information with third parties, except in the following limited cases:

  • With logistics partners, for order fulfillment and delivery

  • With payment processors, for payment verification or refunds

  • When required by law, court order, or government request

All partners are bound by confidentiality and data protection obligations.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and website performance, including:

  • Remembering your shopping cart and language preferences

  • Analyzing site traffic and visitor behavior to improve the Site

You may disable cookies in your browser settings, though some site features may not function properly.

6. CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect and how it is used

  • The right to request deletion of your personal information

  • The right to opt out of the sale or sharing of your personal data (we do not sell user data)

  • The right not to be discriminated against for exercising your privacy rights

To exercise these rights, please contact us at info@fengchielectriccar.com.

7. Marketing and Email Policy

We comply with the U.S. CAN-SPAM Act.
Promotional emails are only sent to users who have opted in voluntarily.
All emails include an unsubscribe link so you can opt out at any time.
We do not use your personal data or photos for advertising purposes without your explicit consent.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law (e.g., for tax or accounting records).
When information is no longer needed, it will be securely deleted.

9. Children’s Privacy

This website and its services are not directed toward children under the age of 13.
We do not knowingly collect or store personal information from minors.

10. International Visitors

This website is intended for customers located within the United States.
We do not actively market or provide services to customers in the European Union (EU) or European Economic Area (EEA).
All data collection and processing activities comply with U.S. privacy regulations, including the CCPA, FTC, and CAN-SPAM standards.

11. Guidelines for the Collection and Use of Personal Information

To comply with U.S. privacy laws and Google Merchant Center (GMC) data policies, FengchiElectricCar adheres to the following principles when collecting and using personal information:

  • Sensitive personal information (such as credit card numbers) is collected only on SSL-secured pages.

  • Users’ contact details are never sold, rented, or exchanged.

  • Personal information or photos are not used for advertising or marketing without explicit user consent.

  • This website does not operate for the purpose of collecting user data.

  • Offering gifts or incentives with the primary intent of collecting user data is prohibited, except in these cases:

    1. When provided during a legitimate product purchase

    2. As part of a lawful marketing campaign

    3. When the primary purpose is to improve the shopping experience

All data collection and processing comply with CCPA, FTC privacy standards, and PayPal’s data protection policies.

12. Contact Information

U.S. Warehouse Address: 1125 N 2ND ST APT 4G, Burlington, KS 66839-8984, USA
Email: info@fengchielectriccar.com
Phone (U.S.): +1 (316) 786-6337
Website: https://fengchielectriccar.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time, USA)

13. Updates to This Privacy Policy

We may update this Privacy Policy as required by law or due to business adjustments.
Any updated version will be posted on this page and will take effect immediately upon publication.

FengchiElectricCar — E-bikes and e-scooters designed for a lighter, smarter, and more eco-friendly ride.