Shipping policy

Thank you for choosing FengchiElectricCar.com!
To ensure you enjoy the best possible shopping experience, please read the following shipping policy carefully before placing your order.

1. Shipping Fees and Free Shipping Policy

All orders enjoy free standard shipping within the United States, with no minimum purchase required.

2. Shipping Address

All products are shipped directly from our U.S. warehouse to ensure fast, safe, and reliable delivery.

Warehouse Address:
1125 N 2ND ST APT 4G, Burlington, KS 66839-8984, USA
(This address serves as our shipping facility. All orders are fulfilled and dispatched from this location.)

3. Order Processing Time

The standard order processing time is 2–5 business days, meaning your order will be shipped within 2 to 5 business days after it is received.

Once your order is shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor the delivery status in real time.

Order Cut-Off Time:

  • Orders placed before 5:00 PM (GMT-05:00, Eastern Time – USA) are processed on the same day (excluding weekends and public holidays)

  • Orders placed after 5:00 PM will be processed on the next business day

4. Estimated Delivery Time

All products are shipped from our U.S. warehouse, with an estimated delivery time of 7–15 business days, depending on the state or region.

We always strive to deliver as quickly as possible.
However, under certain circumstances (such as severe weather, carrier delays, or peak seasons), delivery times may be slightly extended.

5. Shipping Coverage

We currently provide shipping services within the United States, including:

  • The 48 contiguous states

  • Alaska and Hawaii

  • Washington, D.C.

  • U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands

At this time, international shipping outside the United States is not available.

6. Delays Under Exceptional Circumstances

In cases of exceptional circumstances such as pandemics, natural disasters, or carrier strikes, delivery times may be affected.
If a significant delay occurs, we will notify you promptly via email and assist you in every possible way.

7. Taxes and Additional Charges

All product prices on our website are inclusive of applicable taxes (including sales tax), with no hidden fees.

You will not be charged any additional customs duties or taxes upon delivery.
We guarantee that all orders comply with relevant U.S. tax and import regulations.

8. Order Tracking and Delivery Issues

After shipment, you will receive a confirmation email containing your tracking number.
You can check the delivery progress directly on the carrier’s website.

If any issues arise (such as delays, misdelivery, or lost packages), please contact our customer service team immediately.
We will coordinate with the carrier and do our best to resolve the issue as quickly as possible.

9. Contact Information

U.S. Warehouse Address:
1125 N 2ND ST APT 4G, Burlington, KS 66839-8984, USA

Email: info@fengchielectriccar.com
Phone (U.S.): +1 (316) 786-6337
Website: https://fengchielectriccar.com

Business Hours:
Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time, USA)


FengchiElectricCar — Electric bikes and scooters that make travel easier, safer, and more eco-friendly.