Shipping policy

Thank you for choosing fengchielectriccar.com.
To ensure a clear and smooth shopping experience, please read the following Shipping Policy before placing your order.

1. Shipping Fees

All orders placed on this website include free standard shipping within the United States, with no minimum purchase required.

2. Shipping Origin

All orders are shipped from China.
After order processing, products are dispatched from partner warehouses located in China and transported via international shipping channels to the destination country, where local logistics service providers complete the final delivery.

3. Order Processing Time

  • Orders are typically processed and prepared for shipment within 2–5 business days after payment confirmation

  • Once an order is shipped, you will receive a shipping confirmation email containing a tracking number so you can monitor delivery progress

  • Orders placed on weekends or public holidays will be processed on the next business day

Order Cut-Off Time

  • The daily order cut-off time is 5:00 PM (GMT-05:00, Eastern Time)

  • Orders placed and paid before the cut-off time will be considered same-day orders

  • Orders placed after the cut-off time will be processed starting from the next business day

4. Estimated Delivery Time

Products shipped from China typically have an estimated delivery time of 10–20 business days.
Actual delivery times may vary depending on the destination address, customs clearance processes, and carrier conditions.

While we strive to deliver orders within the estimated timeframe, delays may occur under certain circumstances such as weather conditions, peak logistics periods, customs inspections, or operational adjustments by carriers.

5. Shipping Coverage

We currently offer delivery within the United States, including but not limited to:

  • The 48 contiguous states

  • Alaska and Hawaii

  • Washington, D.C.

  • Certain U.S. territories, such as Puerto Rico, Guam, and the U.S. Virgin Islands

At this time, international shipping outside the United States is not available.

6. Exceptional Circumstances

In the event of force majeure situations, including but not limited to natural disasters, public health events, customs policy changes, or logistics service disruptions, delivery times may be affected.

If significant delays occur, we will notify customers via email and provide reasonable assistance.

7. Taxes and Duties (Included)

All product prices displayed on the website include applicable taxes, with no hidden fees.
Customers will not be required to pay any additional duties, taxes, or customs clearance fees upon delivery.

8. Order Tracking and Delivery Issues

Once an order is shipped, a confirmation email with tracking information will be sent. You may track your shipment directly through the carrier’s website.

If any issues occur, such as delivery delays, incorrect delivery, or lost packages, please contact us through the official contact channels listed below, and we will assist in coordinating with the logistics provider.

9. Contact Information

Operating Company:
Putian Yibu Dengfeng Trading Co., Ltd.

Registered Address:
Room 703, Building 2, Area A, Bantou Community,
No. 517 Binlan Street, Xialin Street,
Chengxiang District, Putian City,
Fujian Province, China

Email:
info@fengchielectriccar.com

Phone:
+86 132 1505 3727

Website:
https://fengchielectriccar.com

Business Hours:

Monday to Friday, 9:00 AM – 6:00 PM