Return & Refund Policy

Thank you for shopping at fengchielectriccar.com.
Please read the following Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Products purchased on this website may be eligible for return within 30 days of delivery, provided that all of the following conditions are met:

  • The item is unused and remains in its original condition

  • The item is returned with complete original packaging, including accessories, labels, and manuals

  • The item has not been damaged due to customer use

Returns requested for personal reasons (such as unsuitable size or style) may be accepted if the product remains in resalable condition.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been used, damaged, or altered after delivery

  • Customized or made-to-order products

3. Return Process

To request a return, please follow the steps below:

Step 1: Contact Customer Support

Please contact us by email at info@fengchielectriccar.com, providing your order number and the reason for return.

Step 2: Return Review

We will review your request and respond within 48 business hours with return instructions.

Step 3: Return Shipment

After approval, please return the item according to the instructions provided and retain proof of shipment.
The return address will be provided by our customer service team after confirmation.

4. Return Shipping Costs

  • If the return is due to personal reasons, return shipping costs are the responsibility of the customer

  • If the product is confirmed to be defective, damaged, or incorrect, return shipping costs will be covered by us

We recommend using a trackable shipping method for all returns.

5. Refund Processing

Refund Method:
Refunds will be issued to the original payment method used at checkout.

Refund Timeline:
Once the returned item has been received and inspected, refunds are typically processed within 3 business days.
The time required for the refund to appear in your account may vary depending on the payment provider or bank.

6. Refund Conditions

  • Defective or Incorrect Items: Eligible for a refund or replacement after verification

  • Non-Quality Returns: Refunds are processed after the returned item passes inspection

7. Important Notes

  • Return requests must be submitted within 30 days of delivery

  • Returned items must be unused and complete

  • Used, damaged, or incomplete items may not qualify for a refund

8. Contact Information

Operating Company:
Putian Yibu Dengfeng Trading Co., Ltd.

Registered Address:
Room 703, Building 2, Area A, Bantou Community,
No. 517 Binlan Street, Xialin Street,
Chengxiang District, Putian City,
Fujian Province, China

Email:
info@fengchielectriccar.com

Phone:
+86 132 1505 3727

Website:
https://fengchielectriccar.com

Business Hours:

Monday to Friday, 9:00 AM – 6:00 PM