Order Cancellation Policy
Thank you for choosing FengchiElectricCar (“we”, “our”, or “us”).
We understand that you may occasionally need to cancel an order.
To ensure a fair, transparent, and smooth shopping experience, please read this policy carefully before submitting your cancellation request.
1. Cancellation Conditions
You may request to cancel your order within 48 hours of purchase, provided that the order has not yet been shipped.
If more than 48 hours have passed or the order is already being processed for shipment, it can no longer be canceled.
If your order has already been shipped but you still wish to cancel your purchase, you may contact our customer service after receiving the package to request a return or refund.
For more details, please refer to our Return & Refund Policy.
2. Cancellation Procedure
To cancel your order, please contact our customer service via email at info@fengchielectriccar.com and provide the following information:
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Order number
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Purchase date
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Proof of payment
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Reason for cancellation
Our team will process your request within 48 business hours and notify you of the result and next steps.
If the order has already been shipped, immediate cancellation will not be possible, but you may request a return once the package has been received.
3. Refund Process
Refund Method:
Refunds will be issued to the same payment method used at the time of purchase, including Visa, MasterCard, or PayPal.
Refund Timeframe:
We will process your refund within 3 business days after confirming the cancellation.
Depending on your bank or payment provider’s processing time, the refunded amount should appear in your account within 5–7 business days.
The total refund period is expected to take no more than 10 business days.
If you have not received the refund after this period, please contact our customer service for assistance.
4. Contact Information
U.S. Warehouse Address: 1125 N 2ND ST APT 4G, Burlington, KS 66839-8984, USA
Email: info@fengchielectriccar.com
Phone (U.S.): +1 (316) 786-6337
Website: https://fengchielectriccar.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time, USA)
FengchiElectricCar — E-bikes and e-scooters for an easier, smarter, and more eco-friendly ride.