About Us

Welcome to FengchiElectricCar.com!
We are a brand focused on innovative electric mobility solutions.
Our warehouse and distribution center is located in Burlington, Kansas, USA, providing fast, safe, and efficient delivery services for customers across the United States.

Our Main Business

FengchiElectricCar specializes in electric mobility products and accessories, including:

  • Electric bicycles (E-bikes)

  • Electric scooters (E-scooters)

  • Accessories such as genuine leather handlebar bags, double saddle bags, and waterproof panniers for electric bikes

All products comply with FCC safety standards and undergo motor performance, range, and durability testing before shipment to ensure they meet U.S. market quality and safety requirements.

Logistics and After-Sales Service

All orders are shipped directly from our U.S. warehouse.
Warehouse address: 1125 N 2ND ST APT 4G, Burlington, KS 66839-8984, USA

Order processing time: 2–5 business days
Estimated delivery time: 7–15 business days (depending on the state)

We provide a clear and transparent after-sales policy:

  • 30-day no-reason return and exchange guarantee

  • After receiving and verifying the returned product, we will process your refund within 3 business days.

  • Depending on your bank or payment provider’s processing time, the refunded amount is expected to appear in your account within 5–7 business days.

  • The total refund period generally does not exceed 10 business days.

Customer service email: info@fengchielectriccar.com
Customer support replies within 48 hours.

Our Philosophy

We believe electric mobility makes urban life more efficient, enjoyable, and eco-friendly.
FengchiElectricCar is committed to providing reliable, high-performance, and easy-to-use electric vehicles that help people travel safely and conveniently every day.

Each product is carefully inspected before shipment, with attention to detail and user experience.
We strive to ensure every customer receives a product that is genuine, durable, and worth the investment.

Our Commitment

  • Product descriptions match actual items — no false or misleading information

  • All prices include taxes — no hidden charges

  • Verified and reachable contact channels (email and phone)

  • SSL-encrypted data transmission and secure PayPal payment protection

  • Integrity, quality, and customer satisfaction are at the core of everything we do

Contact Information

U.S. warehouse address: 1125 N 2ND ST APT 4G, Burlington, KS 66839-8984, USA
Email: info@fengchielectriccar.com
Phone (U.S.): +1 (316) 786-6337
Website: https://fengchielectriccar.com
Working hours: Monday to Friday, 9:00–18:00 (U.S. Eastern Time)