Terms of service
Thank you for choosing FengchiElectricCar.com!
Our goal is to provide you with a pleasant, secure, and professional online shopping experience.
This Service Policy explains our commitments regarding customer service, order processing, and after-sales support.
1. Customer Service Commitment
We are committed to responding to all customer inquiries with professionalism, efficiency, and transparency.
Service Language: English
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time, USA)
Response Time: All emails will be answered within 24–48 business hours.
Email: info@fengchielectriccar.com
Phone (USA): +1 (316) 786-6337
Our customer service team is available to assist you with any questions regarding orders, shipping, returns, refunds, or product details.
2. Pre-Sales Support
Before placing an order, our support team can help you:
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Obtain detailed product information (size, materials, maintenance, etc.);
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Check stock availability;
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Confirm processing and shipping times;
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Provide guidance to help you choose the most suitable product.
We strive to offer clear descriptions, accurate information, and realistic images so you can shop with confidence.
3. Order Processing
Once your order is placed:
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You will receive an order confirmation email;
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Your order will be prepared within 2–5 business days;
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After shipment, a tracking number will be provided so you can follow your package.
Our logistics system allows full tracking from the warehouse to your doorstep, ensuring safe and transparent delivery.
4. After-Sales Service
We offer comprehensive after-sales support, including:
Returns & Refunds:
We provide a 30-day return policy with no reason required.
(Please refer to our Return & Refund Policy for details.)
Product Exchange:
If your item is defective, damaged, or inconsistent with its description, you may request an exchange.
Order Cancellation:
You may cancel your order within 48 hours of purchase, provided the order has not yet been shipped.
Our after-sales team ensures all requests are handled promptly and fairly.
5. Product Quality & Inspection
All products sold on FengchiElectricCar.com undergo strict quality inspection before shipping.
We guarantee that each product matches its description and is free from visible defects.
If you receive a damaged or non-conforming product, please contact our customer service immediately for an exchange or refund.
6. Transparency & Integrity
We maintain transparency throughout your shopping experience:
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Accurate pricing, tax, and promotional information;
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Real-time order tracking;
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Fast responses to all customer inquiries;
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No hidden fees or misleading terms.
We fully comply with U.S. consumer protection laws and fair-trade standards.
7. Data Security & Privacy
All customer information is processed in accordance with our Privacy Policy.
Your personal data is used only for order processing, customer service, and legal compliance.
Our website is secured with an SSL certificate (https://) to ensure that all transactions are safe and confidential.
8. Customer Satisfaction Guarantee
Your satisfaction is our top priority.
If you encounter any problems or are dissatisfied with our products or services, please contact us immediately.
We will provide an appropriate solution, such as a replacement, refund, or compensation.
9. Customer Responsibility
Customers must ensure the accuracy of personal information provided at checkout (address, phone number, and email).
FengchiElectricCar.com will not be held responsible for delivery issues caused by incorrect or incomplete information.
Please double-check your details before confirming your order.
10. Contact Information
U.S. Warehouse Address: 1125 N 2ND ST APT 4G, Burlington, KS 66839-8984, USA
Email: info@fengchielectriccar.com
Phone (U.S.): +1 (316) 786-6337
Website: https://fengchielectriccar.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time, USA)
FengchiElectricCar — E-bikes and e-scooters for an easier, smarter, and more eco-friendly ride.