Terms of service

Thank you for shopping at fengchielectriccar.com.

We are committed to providing customers with a clear, secure, and reliable online shopping experience. This Service Policy explains our standards for customer service, order processing, and after-sales support.

1. Customer Service Commitment

We are committed to handling all customer inquiries in a professional, efficient, and transparent manner.

  • Service Language: English

  • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM

  • Response Time: Inquiries are typically answered within 24–48 business hours

  • Email: info@fengchielectriccar.com

  • Phone: +86 132 1505 3727

Our customer service team can assist with questions related to orders, shipping, returns, refunds, or general product inquiries.

2. Pre-Sales Assistance

Before placing an order, customers may contact us to:

  • Request additional product information (such as specifications, materials, or usage guidance)

  • Confirm order processing and estimated delivery times

  • Receive general assistance to help make an informed purchase

We strive to provide clear and accurate product descriptions to support confident purchasing decisions.

3. Order Processing

Once an order is successfully placed:

  • An order confirmation email will be sent

  • Orders are generally processed within 2–5 business days

  • After shipment, tracking information will be provided by email

After shipment, customers may track delivery progress using the provided tracking details.

4. After-Sales Support

We provide after-sales support in accordance with our published policies:

  • Returns & Refunds:
    Eligible items may be returned within 30 days of delivery. Please refer to the Return & Refund Policy for full details.

  • Product Exchange:
    If an item is confirmed to be defective, damaged, or incorrect, customers may request an exchange.

  • Order Cancellation:
    Orders may be canceled within 48 hours of purchase, provided the order has not yet been shipped.

All after-sales requests are reviewed and handled in a reasonable and fair manner.

5. Product Quality

Products are subject to inspection prior to shipment to ensure they correspond to the information provided on the website.
If a product arrives damaged or does not match the order details, customers should contact us promptly so that a suitable solution can be arranged.

6. Transparency and Fair Practice

We are committed to transparency throughout the shopping process, including:

  • Clear pricing and checkout information

  • Order status updates and shipment tracking

  • Timely customer communication

  • No hidden fees or misleading terms

Our operations follow applicable consumer protection and fair trade principles.

7. Data Protection and Privacy

Customer information is processed in accordance with our Privacy Policy.
Personal data is used solely for order processing, customer service, and compliance purposes.
The website uses SSL (HTTPS) encryption to help protect data transmission.

8. Customer Satisfaction

Customer satisfaction is important to us.
If you experience any issues related to products or services, please contact us so we can review the matter and provide a reasonable resolution where appropriate.

9. Customer Responsibility

Customers are responsible for ensuring that the information provided during checkout (including address, phone number, and email) is accurate and complete.
We are not responsible for delivery issues resulting from incorrect or incomplete customer-provided information.

10. Contact Information

Operating Company:
Putian Yibu Dengfeng Trading Co., Ltd.

Registered Address:
Room 703, Building 2, Area A, Bantou Community,
No. 517 Binlan Street, Xialin Street,
Chengxiang District, Putian City,
Fujian Province, China

Email:
info@fengchielectriccar.com

Phone:
+86 132 1505 3727

Website:
https://fengchielectriccar.com

Business Hours:

Monday to Friday, 9:00 AM – 6:00 PM