Exchange Policy

Thank you for shopping at fengchielectriccar.com.
If the product you received has an issue or does not meet your expectations, you may request an exchange in accordance with the policy below.

1. Eligible Exchange Situations

You may request an exchange under the following circumstances:

  • Product defects:
    The item has visible defects or damage, or does not match the product description.

  • Incorrect size:
    If the size does not fit, you may request an exchange for another size of the same product (if available).

  • Not as expected:
    If the product differs from your expectations in terms of style, color, or functionality, you may request an exchange for a different model or item.

2. Exchange Period

  • Exchange requests must be submitted within 30 days from the date of delivery.

  • Requests submitted after 30 days will not be accepted.

To qualify for an exchange, the item must:

  • Be unused and undamaged

  • Be returned in its original condition

  • Include original packaging, accessories, and labels

3. Exchange Process

Step 1: Contact Customer Service

Please contact us by email at info@fengchielectriccar.com and provide:

  • Your order number

  • Product details

  • Reason for the exchange

Step 2: Request Review

Your exchange request will be reviewed within 48 business hours, and detailed return instructions will be provided.

Step 3: Return the Product

Please return the item according to the instructions provided by our customer service team and retain proof of shipment.
The return address will be confirmed by customer service via email.

Step 4: Replacement Shipment

Once the returned product is received and inspected, an exchange will be processed. Replacement items are typically shipped within 2–5 business days.

4. Return Shipping Costs

  • Defective or incorrect items:
    Reasonable return and reshipping costs will be covered by us.

  • Exchanges due to size issues or personal reasons:
    Return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service for all returns.

5. Refund Option

If you choose a refund instead of an exchange:

  • A refund will generally be processed within 3 business days after the returned item is received and inspected.

  • Refunds will be issued to the original payment method used at checkout.

  • The actual time for the refund to appear in your account may vary depending on the payment provider or bank.

6. Contact Information

Operating Company:
Putian Yibu Dengfeng Trading Co., Ltd.

Registered Address:
Room 703, Building 2, Area A, Bantou Community,
No. 517 Binlan Street, Xialin Street,
Chengxiang District, Putian City,
Fujian Province, China

Email:
info@fengchielectriccar.com

Phone:
+86 132 1505 3727

Website:
https://fengchielectriccar.com

Business Hours:

Monday to Friday, 9:00 AM – 6:00 PM